BEC高级写作讲义(6)

Signiture

? 若考生对一般信函模式在真正写作时确实有记忆不深之处，建议大家可

以使用更简单方式，即写完称谓（敬语）后直接进入正文，毕竟BEC考试需要的是测试商业能力和语言能力，并非完全以信函格式判断

解题步骤：

? 原有五步解题法继续沿用，但部分内容需要进行更改，具体如下： ? 读题（不变），迅速阅读题目，在与之前所有部分类似之处，问题重有重

复内容，（Write a letter to the customer, company, officer）此部分迅速浏览即可，但其他内容必须细读，以免误解题意

? 定开头，即将之前格式开始部分写出（写信人地址、收信人地址、称谓），

另外敬语部分有类似模板句型：

? 一般写信的开头（中性，投诉、咨询都可以使用）：

We are writing to enquire about … We are writing in connection with

We are interested in … and we should like to know…

? 抱怨语气开头（具有一定态度，一般用于投诉信）：

The purpose of this letter is to inform you that By this letter we Purpose to inform you that We are unpleased to inform you that … May we ask your attention to …

? 一般回信的开头（一般回信的开头，可以用于回复投诉等信函）： Thanks for your letter of (Date) about …

A thousand thanks for your kind letter of (Date), asking … First of all I must thank you for your kind assistance and high attention to me

? 定框架（正文部分），根据问题进行框架制定（具体方式仍如同Report

和Proposal写作），注意语气及语言的使用

? 定结尾，归纳总结全文，基本与开头相呼应，加入希望看到回信等类似

句子即可，一般模板句型为：

? 一般习惯性结尾（各种信函均通用）：

I look forward to receiving your reply \\ order … Looking forward to hearing from you. We trust that you will reply us. We should appreciate a reply.

? 有一定抱怨语气的结尾（一般用于投诉信）：

May we request the favour of your early reply? As the matter is urgent, an early reply will oblige. Please write to us by tonight’s mail, without fail. Please reply immediately.

? 连接全文，检查语言、词语及时态有无错误

? 此处将全文连接和检查放置一起，因为在写作过程中信函一般需要

按部就班进行描写，不同于报告或者计划书，可以将首尾先行定出 ? 主要检查语言的态度，词汇，因为信函写作并不像报告及计划书之

类具有专业性质，相对而言言语会比较随和，但语气根据信函内容不同，措辞也会有所差异

分步解题： 例题：

? Your work for an employment agency. The following is part of a letter you have received from a customer:

The temporary administiative assistant you sent us was totally unacceptable. I certainly will not be using your agnecy again when I need temporary staff. ? Write a letter to the customer:

? Apologising for having sent the unsatisfactory temporary worker ? Giving reasons for what happened ? Explaining why what happended was exceptional ? Offering some sort of compensation to the customer 1. 读题，斜体字部分为文章的一个重要部分，如何回答该部分文字是文章的主

题内容，黑体部分为各部分信函问题中重复部分，可以迅速掠过，黑斜体下划线部分为问题需要回答要点内容。从问题中可以看出，这一偶然情况对于公司本身也是极少发生的，并且公司需要提供补偿措施。

2. 定开头，从问题可以得出此信函为回信（回答一封投诉信函），则作为回答

方，首先必须认识到自己有错误，并且在措辞时需要注意需要抱一定谦卑态度（但不需过于谦卑，毕竟还是以公司出发，也需要考虑公司整体形象；另外通过写信人看出，该公司之间之前有过接触，则开始敬语部分可以略显亲切（套近乎），我们可以使用Email模式进行书写（因为显得重视此事，并且迅速回答）：

To： Jenn, Training Manager, Jpig Morgan

From： James，Customer Service Director, PigHead Hunting Dear Jenn,

Thanks for your letter about the complaint of our recommendation.

? 对方公司名、级别都写出，相对应的作为回信，一般可以也将级别适当定高一些，可以显示出公司对此事件的重视程度

? 感谢需要时常挂在嘴边，开始部分应该以感谢作为起始以显示诚意

3. 定框架，问题提出的主要内容有两点，一个是道歉并且解释错误的原因，另

外一个是提出补救措施，则作为整体部分来说，可以先作一个归纳性的总起部分以说明全文的主旨：

We are sorry for the wrong applicant which we will explain in this mail. To show our faith, we will also raise some compensation to prove the same situation will not happen again.

? 主旨部分已经表达清晰，接下来就是如何回答问题要点部分（即如何完善主旨） 框架的制定：

1) 原因：

Wrong Recommendation Temporary Worker Not qualified Cheating in his\\her application or resume 根据上述表格，则可以补充句子：

? As a matter of fact, we found that the assistant we recommended was totally a liar which we will sue him recently. Beisdes, we had fired our agent who accepted his application.

? Actually, the day before you sent us the mail, we had sent your HR department a letter for a new recommendation and to apologize for the mistake. It is our fault that did not notice you after we sent the new recommendation letter. 2) 补救方式：

Complaint Reason Compensation Ways Benefits Choose the best with no charge Provide two more For free applicants Organize some Half of the Systematically trainning for employee with the lowest price trainning courses contract price, especially for Marketing and Accountant deparment 根据上述表格，则可以补充句子：

? Since we recommended the wrong personnel, the previous service and the new one would be free. That means we will provide two more qualified applicants among our best. ? Furthermore, we would support you a Unique Training Course only cost for half of the contract price, which response your assistant sent us an email to consult about the training course of marketing and accountant area the day before yesterday. We will organize two special courses for your Marketing and Accountant Deparment with our best consultants. 4. 定结尾：

? 既然上述文段已经表现出很谦卑的态度并且已经提出足够的弥补措施，