对顾客投诉的处理和酒店形象的树立的调研(2)

奖品名称：500万U豆体验卡

卡号：50Dd4fea7001 everage D、stain

７、The words below equals to one another except（）.

A、the high season

B、the busy season

C、the peak season D. the off season

8、Sichuan cuisine is () and contains chili.

A、sour

B、sweet

C、hot

D、salty

９、The word “cuisine” means （）..

A、热辣的

B、菜系

C、苦干的

D、大堂吧

10、The word “miscalculation”refers to（）

A 、确认 B、算账

C、结账

D、算错账

11、The word “party”in our book refers to （）.

A、随行人员、聚会

B、党

C、聚会

D、党员

12、“PC”is short for（）

A、potato chips

B、portable computer

C、personal computer

D、both B and C

13、what should the reservation clerk says first when he/she answers the phone?

A、Reservatons, may I help you?

B、welcome to our hotel.

C、please come to our hotel

D、please nojoy your stay.

14、The objects below are needed in Recreation Service except ().

A、bowlings

B、refreshment

C、bar bell

D、billiards

15. “Huanlemuchang Hot Pot” in Huhhot is a kind of （）.

A boot

B booth

C buffet

D beverage

一、多选题：（每题2分，共20分。多选、少选、漏选均不得分）

1、 What should be prepared for a private secretary ?（）

A、yoga

B、PC

C、copier

D、printer

2、In what ways can the guests make a reservation ?（）。

A、talking by person

B、by phone

C、by mail

D、by fax

3、 Which can be ordered in a restaurant of a hotel?（）。

A、special spicy chicken

B、twice – cooked pork slices

C、bar bell

D、snooker

4、The facilities used in Recreational Service are()0361f04c